Fair Mechanics (F.M) Return & Refund Policy
Effective Date: August 27, 2026
Fair Mechanics (“F.M,” “we,” “us,” or “our”) is committed to providing quality automotive services and products. This Return & Refund Policy explains the terms applicable to services and products purchased through Fair Mechanics.
1. Service Refunds
All services that have been provided are non-refundable.
Once automotive repair, maintenance, inspection, installation, or other requested services have been performed, the customer is responsible for the agreed-upon service charges. No refunds will be issued solely because a customer changes their mind after the service has been completed.
If a customer believes that a completed service was performed incorrectly or there is a workmanship issue, the customer should contact Fair Mechanics promptly so the matter can be reviewed and, where appropriate, addressed under any applicable workmanship warranty or service agreement.
2. Cancellation of Services Not Yet Rendered
A customer may request cancellation of a service before the requested service has been performed.
If the service has not been rendered, the service charge may be eligible for a refund. However, a $30 travel fee will still apply when Fair Mechanics or an assigned mechanic has already traveled to the service location or otherwise incurred the applicable travel expense.
The $30 travel fee is non-refundable once travel has occurred.
3. Services Already Started
If work has already begun, the customer may be responsible for charges associated with services already performed, parts or materials already installed or used, and applicable travel fees.
Any refund, credit, or adjustment for partially completed services will be determined by Fair Mechanics based on the circumstances of the service.
4. Product Returns
Products purchased through Fair Mechanics may be eligible for return and refund provided that:
- The product is in good repair and acceptable condition.
- The product has not been damaged through misuse, abuse, improper installation, or negligence.
- The product is returned within any applicable return period specified at the time of purchase.
- The customer can provide reasonable proof of purchase.
Products that are damaged, altered, excessively worn, improperly used, or otherwise not in good repair may be denied a refund.
5. Installed Products and Parts
Products or parts that have already been installed may be subject to different return restrictions depending on the condition of the product, manufacturer requirements, warranty terms, and whether the product has been used.
A refund for an installed product is not guaranteed simply because the customer no longer wants the product or service.
6. Refund Processing
Approved refunds will be issued using the original payment method whenever reasonably possible. Processing times may vary depending on the payment provider or financial institution.
Travel fees, completed labor, and other non-refundable charges will be deducted from any applicable refund.
7. Customer Responsibility
Customers are encouraged to review the service description, quoted price, applicable travel fee, and any applicable terms before authorizing work.
By authorizing Fair Mechanics to provide a service, the customer acknowledges and agrees to the terms of this Return & Refund Policy.
8. Policy Changes
Fair Mechanics reserves the right to modify this Return & Refund Policy when necessary. The policy in effect at the time of purchase or service authorization will generally govern that transaction, subject to applicable law.
9. Contact Fair Mechanics
For questions regarding a return, refund, cancellation, or service concern, customers should contact Fair Mechanics through the contact information provided on the official Fair Mechanics website.
Fair Mechanics (F.M)
“Fair Service. Fair Pricing. Fair Mechanics.”