Who we are
Our website address is: https://fairmech.com.
Privacy Policy
Effective Date: August 18, 2026
Last Updated: August 18, 2026
Fair Mechanics (“Fair Mechanics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, [Website URL] (the “Website”).
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
By using the Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you voluntarily provide to us, including:
- Your name
- Email address
- Telephone number
- Mailing or service address
- Vehicle information, such as make, model, year, mileage, or VIN, when provided
- Information about your vehicle’s condition or requested services
- Appointment or service-request information
- Messages, questions, reviews, or other information you submit through the Website
- Any other information you choose to provide to us
We may also automatically collect certain technical information when you visit the Website, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visits
- General Website usage and interaction information
We do not intentionally request sensitive personal information through the Website unless it is reasonably necessary for a specific service and is permitted by applicable law.
2. How We Use Your Information
We may use information we collect to:
- Respond to questions, requests, and inquiries
- Schedule, confirm, or manage appointments
- Provide automotive repair, maintenance, inspection, or related services
- Communicate with you about requested services
- Provide estimates, invoices, receipts, and other service-related information
- Improve our Website, services, and customer experience
- Maintain Website security and prevent fraud, abuse, or unauthorized activity
- Analyze Website traffic and usage
- Send service-related communications
- Send promotional or marketing communications where permitted by law and, where required, with your consent
- Comply with legal obligations and enforce our agreements and policies
We will not use personal information for purposes that are materially different from those described in this Privacy Policy without providing additional notice where required by applicable law.
3. Cookies and Similar Technologies
The Website may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may help us:
- Keep the Website functioning properly
- Remember preferences
- Understand how visitors use the Website
- Measure Website performance
- Improve our services and online experience
- Understand the effectiveness of advertising or marketing campaigns
Some cookies may be provided by third-party service providers, such as analytics, advertising, scheduling, hosting, or other technology providers.
You can generally control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
If our Website uses a cookie-consent or privacy-preference tool, you may also use that tool to manage available choices.
4. How We Share Information
We do not sell your personal information for money.
We may share information with service providers and other parties when reasonably necessary to operate our business and provide services. These parties may include:
- Website hosting and technology providers
- Appointment scheduling providers
- Customer relationship management or communication platforms
- Email and text-message service providers
- Payment processors
- Analytics providers
- Advertising or marketing providers, if applicable
- Professional advisers, such as accountants, attorneys, or insurers
- Government agencies or law enforcement when required by law
Service providers may access personal information only as reasonably necessary to perform services for us or as otherwise permitted by law.
We may also disclose information if we reasonably believe disclosure is necessary to comply with a legal obligation, protect our rights or property, investigate fraud or security issues, or protect the safety of our customers, employees, or others.
5. Third-Party Websites and Services
Our Website may contain links to third-party websites, social-media platforms, mapping services, payment services, or other websites and services.
Those third parties operate independently and have their own privacy policies. We are not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party service before providing personal information.
6. Marketing Communications
If you provide your telephone number or email address, we may use it to respond to your inquiries and provide service-related communications.
Where permitted by law, we may also send promotional communications about Fair Mechanics.
You may opt out of marketing emails by using the unsubscribe instructions included in the email.
If we send marketing text messages and applicable law requires consent, we will obtain the required consent before sending those messages. You may opt out of marketing text messages by following the instructions provided in the message.
Opting out of marketing communications will not prevent us from sending communications that are necessary to provide services you have requested.
7. How We Protect Your Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.
We also encourage you to take reasonable precautions when using the Internet, including using strong passwords and avoiding sending sensitive information through unsecured communications.
8. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, complying with legal obligations, and enforcing agreements.
When personal information is no longer reasonably necessary, we may securely delete, destroy, anonymize, or otherwise dispose of it, subject to applicable legal and business requirements.
9. Children’s Privacy
Our Website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through the Website.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
10. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request a copy of certain personal information in a portable format
- Opt out of certain forms of targeted advertising, sale of personal information, or profiling where applicable
- Withdraw consent where processing is based on consent
- Appeal certain decisions regarding a privacy request
For example, Virginia law provides qualifying consumers with rights that can include access, correction, deletion, data portability, and certain opt-out rights. The Virginia Consumer Data Protection Act also requires covered businesses to provide a reasonably accessible, clear, and meaningful privacy notice and a means for consumers to submit privacy requests.
To exercise an applicable privacy right, contact us using the information in the Contact Us section below.
We may need to verify your identity before fulfilling certain requests. We will not discriminate against you for exercising privacy rights provided by applicable law.
11. California Residents
If California privacy law applies to Fair Mechanics, California residents may have additional rights concerning their personal information.
These may include rights to know about personal information collected, request deletion or correction, and opt out of certain types of sharing or targeted advertising, subject to applicable legal exceptions.
If these requirements apply to our business, additional California-specific disclosures and request procedures will be provided in this Privacy Policy or through a separate California Privacy Notice.
12. Do Not Track Signals
Some web browsers offer a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to these signals, our Website may not respond to all Do Not Track settings.
Where required by applicable law, we will honor legally recognized privacy preference signals.
13. Data Transfers
Our service providers may process or store information in locations outside the state or country where you live.
By providing information to us, you acknowledge that your information may be processed in jurisdictions where privacy laws may differ from those in your location, subject to applicable legal requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or legal requirements.
When we update the policy, we will revise the “Last Updated” date at the top of this page. If we make material changes, we may provide additional notice where required by law.
We encourage you to periodically review this Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact us:
Fair Mechanics
Address: [Richmond VA ]
Phone: [804-874-6044]
Email: [contactus@fairmech.com]
Website: [https://fairmech.com]
When submitting a privacy request, please describe the request clearly and provide enough information for us to identify and respond to it.
16. Important Notice
This Privacy Policy describes Fair Mechanics’ intended privacy practices based on the information and services currently associated with the Website. It does not create contractual rights beyond those required by applicable law.
Fair Mechanics will make reasonable efforts to maintain privacy and security practices consistent with this Privacy Policy and applicable law.